Shipping

Ordering online can be stressful.  We want to make it simple and easy for you!

We ship to all Canadian addresses.  Anywhere you are in Canada, we can get your package delivered to you.

Our shipping packaging is discreet and professional, and makes no visible indication of the contents of the package.  Plus, it's entirely recyclable!  Make sure you recycle your mailer after you receive it.

Orders placed and paid before 2pm PST from Monday to Friday are mailed the same day. Shipping is only done on business days; orders are not shipped through Canada Post on Saturday, Sunday or holidays.

Shipping time-frames do not include handling time, and begin as soon as your receive your shipping confirmation email.  Once your order is received by Canada Post, we have no control over the delivery speed anymore.  Note that unexpected changes and delays can occur without notice.

We are not responsible for orders shipped to incorrect addresses. Please carefully enter your mailing information when creating or editing your account.

Shipping rates:

Shipping rates and time-frames are taken live and set directly from Canada Post. Alternative shipping rates cannot be offered, with the exclusion of promotional shipping discounts.

All orders of $149 and over receive free shipping through Canada Post!

• If you are redeeming points and purchasing for over $149 at the same time, your free shipping will be removed by the website. This is something we can't change, but we don't want you to pay for shipping! Simply send us your payment for the total minus the shipping fees, and we will process your order.
• For customers who select Canada Post shipping, our shipping policy for free shipping is for orders that are over $149, but after discounts. Your order still has to be $149 or over after discounts are applied!

Same-day Delivery for the Greater Vancouver Area

We offer a delivery service for the Greater Vancouver Area (GVA). Available 7 days a week, get your order delivered right to your door!

How it works:

We have three delivery time frames with different cut offs for when your order needs to be in to be delivered Same Day.

• 10AM - 2PM
  • Available Monday to Friday only. Orders must be placed and paid for by 10AM to be delivered the Same Day.
• 4PM - 8PM
  • Available Monday to Friday only. Orders must be placed and paid for by 4PM to be delivered the Same Day.
• 12PM - 4PM
  
  • Available Saturday and Sunday only. Orders must be placed and paid for by 12PM to be delivered the Same Day.

You are welcome to pick whichever time option works the best for you, but please note that depending on when you order, it may not arrive on the same day! If you place an order within 5 minutes of the cut off, give us a call to see if you can still have it delivered the same day!

You need to be home to receive your package.  You will receive notice by phone when our drivers are on their way from the last delivery. 

If you do not pick up the phone or call back within 15 minutes after our team attempts to contact you, you will be charged $10 redelivery fee. Our team will attempt to contact you a maximum of 3 times.

By selecting Same Day Delivery at checkout, you agree to these terms.

Delivery Fees:

We offer Free Same Day Delivery for orders over $99!
Orders under $99 can still select Same Day Delivery for our service fee of $15.

This $15 will be added automatically to your invoice. If it does not show up automatically, please note that orders under $99 do have to pay $15 for Same Day Delivery.

When redeeming points for discounts, our shipping policy for free delivery is for orders that are over $99, but after discounts. Your order still has to be $99 or over after discounts are applied!  

Delivery Area:

We only deliver to the Greater Vancouver Area, excluding Bowen Island.

If your address is outside the delivery area, your order will be processed for shipping.

Not sure if your address is part of the GVA?  Check out the map below. Our GVA delivery area is marked inside the red lines.

Questions?  Contact us and we will be happy to help!

See our Contact page for information about returns & exchanges.